Refund Policy

At BiggerTok, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• You have 30 days from the date of delivery to return your item for a full refund.
• To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags intact.
• Certain types of items, such as personalized or custom products, cannot be returned. Please contact our support team for clarification before making a return.

Refunds

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

• If you haven’t received a refund within the specified time frame, please check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at [email protected] with your order details.

Shipping Returns

• To return your product, please mail it to: 10 Dexter St, Denver, CO 80220, United States
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions regarding our refund policy, feel free to contact us at [email protected].